How To Become A Help Desk Engineer In 2023: Step by Step Guide

In addition, several technical executives who see the project demonstrations afterward will recognize your name. They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career. One of the drivers of that growth came from the knowledge contained in the system guiding her IT department.

Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder. Make the necessary preparations right now and put yourself in a position to succeed so that you may seize fresh possibilities when they present themselves. You’d already put in miles of training and hours of mental preparation to support a personal best finish.

Average help desk engineer salary by company

Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. Help desk engineers with aMasters degree earn the highest average salary, at $64,293 annually. Help desk engineers with a Doctorate degree earn an average annual salary of $61,073. If you want to start your career as a help desk engineer without much hassle, check out the list of schools where you’re sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students 6 years after graduation to uncover which were the easiest schools to get into for help desk engineers. Help desk technicians belong to the occupational field of computer and information technology.

You may transition from a client-facing function in your organization to software engineering if you’re a top performer in customer support. However, continuing to do your original position will not get you there. To place oneself in a position to succeed, you must take specific steps. Careers in quality assurance (QA) are an excellent match for people who have worked in customer support.

Systems Engineer

When developers tell people how they transitioned from customer support to full-time software engineers at a company like Eventbrite, they typically receive strange glances and hear things like, “Wait, what? ” People get even more taken aback when they hear that the software engineer didn’t go back to school or enroll in a coding boot camp to make the transition. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume.

working remotely in a different time zone